Frequently Asked Questions.
Everything you need to know about wholesale ordering, shipping, payments, and your account with GrandMark Distributors.
What is the minimum order quantity (MOQ)?
GrandMark operates on a B2B wholesale model. Minimum order quantities vary by product category but typically start at 10 units per SKU. For bulk industrial orders, contact our procurement team for custom quotes.
How do I place a wholesale order?
Browse our Live Inventory catalog, add items to your cart, and proceed to checkout. You'll need to provide your company name and billing email. Your order will be submitted to our Executive Dashboard for processing and M-PESA invoice generation.
Can I modify or cancel an order after submission?
Orders in "Pending Processing" status can be cancelled by contacting our admin team. Once an order has been approved and invoiced, modifications require a formal request. Paid orders cannot be cancelled but may qualify for our return policy.
What regions do you deliver to?
GrandMark delivers across all of East Africa including Kenya, Uganda, Tanzania, Rwanda, and Burundi. For international shipments beyond East Africa, we coordinate through our network of 48 global port alliances.
How long does delivery take?
Warehouse-ready items within Nairobi ship within 24-48 hours. Cross-border East African deliveries take 3-7 business days. International ocean freight typically takes 14-28 days depending on the origin port. Air cargo charters can deliver within 72 hours globally.
Can I track my order?
Yes! Use our Order Tracking page. Enter your order ID (e.g., GMK-003) to see real-time status updates from submission through dispatch.
What payment methods do you accept?
Our primary B2B payment channel is M-PESA via the Safaricom Daraja API. Once your order is approved by our admin team, you can clear the invoice directly from your Client Dashboard using M-PESA's STK Push system.
When do I receive my invoice?
A proforma invoice PDF is generated automatically when your order is approved by our executive team. It is emailed directly to your registered billing address and also available in your Client Dashboard.
Do you offer credit terms or net-30 billing?
Credit terms are available for established clients with a strong transaction history. New clients must prepay via M-PESA for the first 3-6 months. Contact our finance team to apply for net-30 or net-60 terms.
How do I create a client account?
Visit the Client Portal and click "Apply for an Account." You'll need your registered business name and email. A 6-digit verification code will be sent to your email for account activation.
How do I become a GrandMark supplier?
Visit the Supplier Portal and submit an application. Alternatively, our admin team can provision your account directly. Approved suppliers gain access to the B2B inventory injection terminal.
I didn't receive my OTP verification code. What do I do?
Check your spam/junk folder first. OTP codes are sent from our system email. If you still don't see it, try registering again with the same email address to trigger a new code. The code expires after 10 minutes.
Where is GrandMark headquartered?
Our corporate headquarters are in Nairobi, Kenya, with our primary freight-clearing mega-hub at the Port of Mombasa. We operate 15 regional distribution centers across East Africa.
Do you handle hazardous materials?
Yes. GrandMark is IMDG certified for the handling and transport of dangerous goods, including chemicals, industrial fuels, and biohazard materials. We maintain ISO-certified Hazmat transit containers and specialized driver training programs.
What makes GrandMark different from other logistics providers?
We control the entire supply chain end-to-end. Unlike freight brokers, we own our fleet, our warehouses, and our port clearing infrastructure. This means fewer handoffs, faster transit, lower costs, and complete transparency from factory floor to retail shelf.
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